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Complaint process

Submit the complaint: Submit the complaint content through the above channels, including your order information, the object of the complaint, the specific problem description and the desired solution.
Accept feedback: We will accept your complaint within 1 working day, and feedback through your reserved contact information.
Investigation and handling: The relevant departments will investigate and verify the complaints and formulate solutions according to the actual situation.

Result feedback: After the processing is completed, we will feedback the processing result to you within 3 working days.

If you are not satisfied with the outcome of your complaint, you can contact us again and we will be happy to solve your problem.